Refund & Returns Policy

Effective Date: August 7, 2025
Last Updated: August 7, 2025

At CartCafeteria, your satisfaction is our top priority. We strive to ensure a seamless shopping experience on our platform. As a marketplace with multiple vendors, our refund and return policies are designed to be transparent, fair, and easy to understand.

1. General Policy

• CartCafeteria serves as a marketplace platform; products are sold and fulfilled by individual vendors.
• Each vendor may have individual refund/return terms, which will be visible on the product page (if applicable).
• We facilitate and support dispute resolution in case of any issues with orders.

2. Eligibility for Returns

You may request a return if:

• The item received is damaged, defective, or not as described
• The product is unused, in original packaging, with all tags and accessories intact
• You initiate the return within 7 days of delivery

Certain products may be non-returnable, including:

• Perishable items
• Personalized/customized products
• Innerwear, cosmetics, and hygiene-sensitive items
• Digital/downloadable goods

Return eligibility is mentioned on each product page.

3. Refund Conditions

Refunds may be issued under the following conditions:

• Order Cancellation before the item is shipped
• Returned item received and approved after quality check
• Product not delivered due to seller or logistics failure

Refunds are processed to the original payment method (UPI, card, net banking, etc.) within 5–10 business days after approval.

4. How to Request a Return or Refund

To initiate a return or refund:

1. Log in to your account on https://cartcafeteria.com
2. Go to My Orders and select the item
3. Click on “Request Return” or “Report Issue”
4. Provide clear reason and attach photos (if applicable)
5. Our team or the vendor will review and contact you

Alternatively, you can contact our support team at info@cartcafeteria.com or call +91 831 811 4492.

5. Shipping for Returns

• If return pickup is available in your area, our delivery partner will arrange it.
• In some cases, you may be required to self-ship the item to the vendor’s address.
• Return shipping charges may be borne by the customer or the vendor depending on the reason for return.

6. Order Cancellations

• Orders can be cancelled before they are shipped.
• Once shipped, cancellation may not be possible. You may proceed with a return after delivery (if eligible).

7. Vendor Responsibilities

• Vendors are responsible for fulfilling, packaging, and shipping their products accurately.
• In case of disputes or unresolved issues, CartCafeteria will intervene to assist with resolution.

8. Contact & Support

For any refund or return-related queries, reach out to us:

CartCafeteria
📧 Email: info@cartcafeteria.com
📞 Phone: +91 831 811 4492
📍 Noida, Uttar Pradesh, India